We are currently only delivering to the 48 contiguous US states. The order process is detailed below. If you have any questions or comments please contact our Customer Service Team.
How to order at FASHION FOR HOME
- Add to Shopping Cart
- Proceed to Checkout
- Enter billing & delivery addresses
- Choose a payment method
- Review & Confirm your order
- Finalize your order & payment details
- Order confirmation
1. Product detail page: Click on “Add to Cart” (on the r ... More information
We want to offer designer furniture at the best value - that's why we make our furniture to order. Our usual made to order time is 8 and 14 weeks but, depending on the time of your order, we might be able to deliver your order much earlier.
The production of your furniture can take from 15-45 days from production planning to quality control. To save costs, we ship your order bundled together with other customer’s orders to our warehouse, which can take another 15-45 days. The availability of your item is indicated on the product pages and will also be confirmed by email - please also note that our delivery partner needs around 6-10 working days to prepare and send you item, depending on the size of the item and delivery slot availability. Please note that you can check your order status by login into your account.
Smaller packages will be dispatched by parcel service. For larger pieces of furniture such as beds, sofas, etc., you will be contacted by our delivery partner prior to delivery to arrange a convenient time.
Explanation of Delivery Statuses
We will keep you updated via email regarding the progress and expected dispatch date of your order. The following statuses are used to explain the process from production to delivery:
Payment pending - We have received your order but have not yet received payment. You usually will receive an email with a link so the payment can be finalized.
In Production - We have started the production of your item. The production phase generally lasts three to six weeks.
In Transit - Your item is now on its way from our manufacturing facilities to our US distribution center in Bensenville, Illinois. Our items are shipped by sea from Europe and Asia. The transit, including the clearance and customs formalities usually takes three to four weeks. Upon arrival in our distribution center, we will immediately dispatch your items and will inform you about the exact delivery date.
In stock - Your item is in our Illinois distribution center. The shipment will be dispatched shortly. We will contact you to provide the delivery details and the exact delivery date.
Pre-shipment - We have instructed our logistics provider to ship your item. Dispatch will take place within the next few days. We or our logistics provider will contact you to provide the delivery details and the exact delivery date.
Shipped - Our logistics provider has indicated that your item has shipped. A tracking number will be provided or our logistics provider will contact you shortly to schedule the delivery appointment.
Delivered - Our logistics provider has indicated to us that your item was delivered.
If we exceed the delivery time due to unforeseen circumstances, we will contact you. If it not possible for us to deliver your order within the estimated delivery window, you have the right to cancel the order. For further details, please see our Terms of Sale.
Shipping Costs & Options
We ship only to the 48 contiguous states and this is 100% free. At FASHION FOR HOME, we want to make the price you pay to be as simple and transparent as possible.
Items which are too large to be sent via parcel service will be handled by our freight forwarding partners who will contact you before the item reaches you to provide you with a delivery appointment. Our standard delivery includes the delivery to a garage or first dry room. Unfortunately, standard delivery does not include carrying up stairs or product assembly. Please inspect the goods before signing the proof of delivery. If you notice any damage to the packaging please note such damage on the proof of delivery form. If you don’t note potential transport damage you waive you rights to be made whole by the freight forwarder. For questions, please do not hesitate to contact our Customer Service Team.
For an additional charge, we can provide you with a White Glove service. With our White Glove service, our delivery partners will carry your merchandise up one flight of stairs into a room of your choice, remove the packaging and will assemble your piece for up to 15 minutes. Because we carry a large product range, we ask that you contact our Customer Service Team for more detailed information on White Glove pricing and restrictions.