Terms of Sale
These Terms of Sale govern your order and purchase merchandise or services on this site offered by fashion4home GmbH Berlin (the “Company”).
All Terms of Sale, specifically the right of return, cancellation, and warranty referred to in the following general Terms of Sale, apply to goods sold through the website and its checkout function provided by fashion4home including telephone orders made through the secure payment provider. B2B customers and orders made outside of the normal checkout process will be subject to specific Terms of Sale to be agreed upon between fashion4home GmbH, their U.S. agents, fashion4home, Inc., and the customer.
You can register to be able to order merchandise and services from this site. Registration to this site is free. Please follow the instructions.
Prices indicated are in U.S. Dollars. Payment is due at the time of placing an order. We accept credit card payments (Visa, MasterCard, American Express).
Payment is done via a payment service provider’s website and payment data of any credit card information will not be stored nor forwarded.
SHIPPING AND HANDLING
Logistics and shipping costs refer to shipping via parcel service or freight forwarding service. Shipping costs referred to on the website indicate a standard delivery to anywhere within the contiguous U.S. Standard delivery refers to a garage or first dry room delivery. It does not include carrying up stairs, removal of packaging or assembly. You may request and book white-glove service for an extra fee. Please contact customer service for such extra service.
All customer service is done either via service-chat, e-mail or telephone (Monday-Friday 9:00 a.m. – 9:00 p.m. EST).
TAX, DUTIES & TRANSACTION FEES
Prices do not include taxes, duties or other governmental charges or transaction fees for imposed by credit card companies.
You warrant to Company that your order conforms to all applicable local and international laws, regulations and rules, including without limitation, tax laws, custom duties, import/export (or re-import/export) controls, and you are solely responsible for all applicable taxes and custom duties assessed on your orders, by the destination authority or other applicable authorities within or without the United States.
You can track your order using the tracking number sent to you in an e-mail when your order arrives at the central distribution point. You can also track your order history and status in My Account.
Other features on this site, such as the Shopping Cart and My Account, are offered to assist and enhance your shopping convenience on this site. However, no assurance is given as to the accuracy, effectiveness or fitness for your personal needs of these features.
CANCELLATIONS AND RETURNS
Please note that all of our products are manufactured “on demand”. Once an order has been placed and production has begun, it is no longer possible to cancel such an order without incurring related expenses. If you wish to cancel an order, please contact our Customer Service Team within 48 hours of placing the order and a refund will be issued – excluding any cancellation fees - in the manner payment was made. Any orders canceled with our Customer Service Team more than 48 hours after the order was placed will be recognized and an administration fee of 10% of the original item price will apply. Unfortunately, FASHION FOR HOME is unable to accept returns from international customers. All sales are final.
1 YEAR LIMITED WARRANTY
What Does The Warranty Cover?
fashion4home, Inc., as its sole obligation, will repair or replace (at its option) any product, part, or component covered by this warranty which fails under normal use as a result of a defect in material or workmanship; fashion4home, Inc. will repair or replace the aforementioned product, part, or component with a comparable product, part or component.
What Does The Warranty Not Cover?
fashion4home, Inc. does not warrant:
- Damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments, or prolonged exposure to moisture or direct sunlight
- Products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or wrong cleaning products
- Normal wear and tear, cuts or scratches, or damage caused by impact or accidents
- Natural variations in wood grain or figure or the presence of character marks
- Changes in surface finishes due to aging or exposure to light
- Marks, scars, or wrinkles occurring naturally in leather
- The matching of colors, grains, or textures of natural materials
- The colorfastness or the matching of colors of textiles, including an exact match to cuttings or to swatch
Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What Is The Period Of Coverage?
The warranty lasts for one year after the date of delivery. Coverage terminates if you sell or otherwise transfer the purchased item.
This warranty is provided to you in lieu of all other express or implied warranties including warranties of merchantability and fitness for the merchandise and related services offered for sale, which are disclaimed hereunder. However, if such warranties are required as a matter of law, then they are limited in duration to the warranty period.
How Do You Get Service?
Simply notify our Customer Service Department by e-mail or regular mail to start your claim. A claims specialist will then guide you through the claims process. As part of the claims process, you will need to provide written and picture evidence that shows the defect of the product, part, or component covered by this warranty.
How Does State Law Apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
LIMITATION OF LIABILITY
IN NO EVENT SHALL COMPANY NOR ITS THIRD PARTY VENDORS BE LIABLE TO YOU FOR ANY DIRECT (EXCEEDING THE MONIES PAID BY YOU TO COMPANY), INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, TANGIBLE OR INTANGIBLE DAMAGES YOU MAY INCUR IN CONNECTION WITH YOUR ORDER AND PURCHASE OF PRODUCTS OR SERVICES OFFERED HEREBY, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST REVENUE, LOST PROFITS, BUSINESS INTERRUPTION, LOST INFORMATION OR DATA, COMPUTER INTERRUPTION, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS AND DAMAGES RESULTED FROM CLAIM BY A THIRD PARTY, EVEN IF COMPANY SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER OR NOT THE CIRCUMSTANCES GIVING RISE TO SUCH CAUSE MAY HAVE BEEN WITHIN THE CONTROL OF COMPANY.
GOVERNING LAW AND JURISDICTION
You agree that your purchase and the construction of this Terms of Sale are governed by the laws of the State of Delaware without regard to its conflict of law principles, and the United Nations Convention on Contracts for the International Sale of Goods does not apply.
You consent to the jurisdiction of the federal and state courts in the State of Delaware, United States with respect to enforce the arbitration provision hereof, and you waive any claim of lack of jurisdiction, improper venue or inconvenient forum.
You agree that any controversy or claim relating your purchase of merchandise or related services on this site, shall be resolved exclusively by final and binding arbitration under the rules of the American Arbitration Association then in effect, in its offices in New York, New York of the United States. The language of the arbitration shall be English. Judgment upon the arbitration award may be entered in any court having jurisdiction.
Should any provision(s) herein be determined to be invalid or unenforceable pursuant to applicable law by a competent authority with jurisdiction, a valid and enforceable construction that is most close to the original commercial intent expressed thereby shall be given to and supersede such provision(s), while the balance hereof shall remain in full effect.
By ordering or purchasing on this site, you agree that the terms and conditions contained and referenced herein represent the entire understanding between Company and you with respect to your order and purchase on this site, and supersede any prior or contemporaneous, conflicting or additional understanding or communications, unless otherwise agreed by parties in writing and signed by Company.